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Technology Coordinator

Towson University
Towson, Maryland, United States (on-site)
4 days ago


Towson University (TU) is one of the nation's top 100 public universities. Located north of Baltimore, TU currently enrolls over 22,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

The Technology Coordinator leads the strategic planning and day-to-day operation of computer labs and classroom technology in the Department of Mass Communication (MCOM) in the College of Fine Arts and Communication (COFAC). The MCOM Lab Manager works with faculty, staff, and students on a broad range of instructional, research, and administrative support that involve computer hardware, software, and related equipment and technology: Maintain safety and security protocols of the labs and classrooms according to the university's guidelines; respond to first-level support calls and troubleshoot problems as they occur in classroom, lab, and administrative spaces; coordinate with campus technical support staff to manage or solve larger issues; plan future needs and upgrades of technology in the department; serve on the COFAC Technology Committee; maintain up-to-date inventory of all hardware, software and equipment; train and supervise student employees in computer imaging and deployment, software installation, security policies, basic network connectivity, and proper recycling of outdated lab computers; schedule and staff open labs; and manage departmental resources for purchase, maintenance, and setup of equipment and supplies. Support the department with other duties as assigned, including a back-up support for the department's website, multimedia online news site, and media production equipment.

Responsibilities and Duties

Install computer lab desktop systems and software:
  • With the assistance of student lab aides and the support of TU Office of Technology Services (OTS), setup, configure, maintain, reimage, and eventually recycle desktop computers in the lab and on classroom teaching stations.
  • Deploy and maintain Windows OS and Mac OS system software, plus several suites of campus-licensed apps and department-licensed apps.
  • Working with OTS to re-image (Ghost) Dell PCs and Macs through a local Windows server, or through the campus JAMF server for Macs.

Maintain computer labs and classroom AV equipment:
  • Ensure smooth and continuous operation of the labs.
  • Monitor AV equipment in classrooms, including projection systems, lecture capture cameras, and remote connections.
  • Repair computers and peripherals where feasible and arrange for repair by OTS or outside vendors when required.
  • Work with OTS for computer upgrades in the labs and safeguard computers and TU network from malware and any other threats.
  • Periodic computer maintenance, virus scans, deleting student profiles, updating software packages.

Provide technology support for MCOM faculty, staff, and students:
  • Respond to MCOM faculty and staff requests for technology support for in-person or virtual classes, conferences, or special events.
  • Assess situations, troubleshoot, and engage the right people, if needed, to address problems quickly and accurately.
  • Develop and deliver training programs for faculty and student employees on the use of standard and program-specific software. Support students with installation of program-specific software on their equipment.
  • Coordinate with faculty on special requests for software and hardware through Student Technology Fees (STF) project requests.
  • Plan for future technology needs by staying up to date with technology changes in mass communication or related field.

Manage student lab aides and open lab hours:
  • Hire student lab aides to assist with lab operations and to staff Open Lab Hours.
  • Supervise and train student employees.

Liaison with OTS and COFAC TECH :
  • Represent the MCOM department to OTS and other technology support groups outside the department.
  • Work with COFAC Technology Committee to coordinate, guide and advocate MCOM faculty and staff proposals for technology-related funding.

Record Keeping and Bookkeeping:
  • Manage a MCOM Department ProCard/VISA credit card for purchasing supplies, furniture, and equipment for the labs. Comply with ProCard report and audit policies.
  • Monitor usage of department-owned resources, including software, hardware, printing, etc. Manage the upkeep of the computer equipment storage and supply. Properly discard all outdated equipment and unusable supply.
  • Keep a current inventory of all MCOM lab equipment. Provide information on technology assets to OTS, property control, and other university entities where applicable.

  • Support the MCOM department with other duties as assigned, including support for the department's website, online news site, and media production equipment.

Qualifications and Skills

  • Qualified candidates will hold a Bachelor's degree with at least 2 years of experience in providing direct support to technology users, preferably in higher education environment.
  • High level knowledge of computer, classroom technology, various software and applications used in academic departments and mass communication discipline to support teaching, research, and administration.
  • Ability to solve complex audiovisual challenges with minimal assistance and provide prompt solutions and workarounds.
  • Proven track record handling detailed work independently with minimal supervision, but with the ability to grasp the big picture and function well as a team player.
  • Ability to manage multiple tasks simultaneously while prioritizing in stressful situations.
  • Ability to self-learn and support a wide variety of technologies.
  • Strong organizational skills for project management and tracking/management of inventory.
  • Demonstrated ability to work with diverse group of users and stakeholders in and outside of the department, including faculty, staff, students, OTS staff, and administrators at various levels.
  • Excellent communication skills for working with both technology experts and nonĀ­ technology experts.
  • Experience with researching, installing, and troubleshooting hardware and software and systems integration and application analysis.
  • Experience with Windows and Macintosh computers and their operating systems.
  • Experience with devices on an enterprise ethernet network and on wifi.
  • Experience with web technologies including HTML and web hosting.
  • Experience with Microsoft Office apps and Adobe Creative Cloud suite.
  • Experience with remote and virtual meeting systems, including Zoom.
  • Experience with AV systems, including projectors and video conferencing equipment.

  • Familiar with operation and programming of Crestron control system programs and touch panel layouts.
  • Experience in website management.
  • Experience in media equipment, including cameras and microphones.
  • Experience in the fields of mass communication or digital publishing.

Salary and Benefits

Competitive salary and full University benefits that include 22 days of annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here . TU also offers a variety of great perks and discounts, which can be found here .

If you are motivated, innovative and team-oriented, we would love to hear from you.
For consideration, please submit a cover letter and resume with your online application.
This position will be open for a minimum of 14 days.

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.

Job Information

  • Job ID: 67875216
  • Workplace Type: On-Site
  • Location:
    Towson, Maryland, United States
  • Company Name For Job: Towson University
  • Position Title: Technology Coordinator
  • Job Function: Other
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